Remote Support Connection Directions If you have not done so already, please call our service department at (864) 515-9830 or (864) 272-1113 and open a service ticket. Download the remote assistance tool Windows download Mac download Launch the downloaded program. It may be in your Downloads folder. Give the 9-digit number to your IT admin. When you want to end the support session, be sure to quit the program. This ensures your computer cannot be remotely accessed any more until you download and run the program again.